Refund policy

Returns & Refunds Policy

Last updated: June 2026

At Monthly Muse, we hope you love your experience. As each edition is carefully curated and prepared in small batches, we kindly ask that you read our returns policy before placing an order.

Returns

If your order arrives damaged, faulty or incorrect, please contact us within 14 days of delivery at:

monthlymuseuk@gmail.com

Please include:
- Your order number
- A description of the issue
- Photographs where applicable

We will review your request and work with you to find a suitable resolution.

Non-Returnable Items

Due to the nature of our products, we are unable to accept returns on:

- Opened or used creative materials
- Opened food items or consumables
- Opened fragranced products
- Partially used kits or activities
- Gift cards (if applicable)
- Items returned without prior approval

Change of Mind

As Monthly Muse editions contain curated and surprise elements, we are unable to offer refunds for:

- Change of mind after dispatch
- Personal preference regarding contents
- Disappointment with surprise items
- Failure to read the product description before purchase

Damaged or Faulty Items

If your order arrives damaged or contains faulty items, please contact us within 14 days of delivery.

Where appropriate, Monthly Muse may offer:

- A replacement item
- A partial refund
- A full refund
- Store credit

The resolution offered will depend on the nature of the issue.

Incorrect Orders

If you receive an incorrect item, please contact us as soon as possible so we can arrange a replacement or alternative solution.

Refund Processing

Approved refunds will be issued to the original payment method used at checkout.

Please allow up to 10 business days for your refund to appear, depending on your payment provider.

Contact Us

For any questions regarding returns or refunds, please contact:

monthlymuseuk@gmail.com

Thank you for supporting Monthly Muse.